How SMS Marketing can help Hotel and Restaurant Businesses?
We all know that the restaurant and hospitality industry is very occupied with their busy schedule. People work very hard to host their customers by providing the best possible service. This business is all about serving taste and luxury and the potential one who can serve the best always wins the battle and has a very strong customer base within the city.
So, the person who is already best or the one aspiring to be the best, both can use Bulk SMS service for their business promotion and engagement. This business is brilliant at collecting data of numbers which is the most important part of running an SMS campaign. Create a template of offers, promotions, updates etc. and send it to the numbers. You can also Integrate SMS with your CRM to send automated bills, invoices and reminders.
👉Being in a Restaurant and Hospitality Industry 🏨 here are the different ways that you can utilize Bulk SMS Service and Grow your Business
- Booking Status
When a new customer books a table or stay then there should be a message template ready that can be sent to them to talk about their booking status whether it is booked, cancelled or rescheduled. This will increase your reputation in customer’s mind that you care about their valued time and provide updates on every possible activity.
✅For Example:
🟢Booking Confirmation
Hello Sourabh,
Your table has been booked for the evening at 7:00 PM for 2 people.
Click here for further action: www.abchotel.in/tablebooking
🟢Booking Cancellation
Hello Sourabh,
Your request for the cancellation of the table has been approved.
Please let us know the reason for your cancellation: www.abchotel.in/feedback
🟢Booking Reschedule
Hello Sourabh,
We have successfully rescheduled the time of your visit. The updated timing as per your request is 8:00 PM to 10:00 PM. We are looking forward to serving you.
Thank you
- Welcome Message
Make your visitors feel special by sending them an automated message of welcome. Customers stay happy and connected if treated nicely and this also increases the chances of revisiting. See the example of an SMS template below to understand better:
✅For Example:
Welcome Mr Nirmal
We hope you are enjoying your stay on our property and please let us know if anything is needed.
Click here to check out today’s special www.abchotel.in/menu
- Review the Message
Requesting a genuine review of the customer is a mandatory process. Share a feedback form with the Short URL feature and request the customer to fill that. This helps a business to improvise things from a visitor’s perspective which can help improve your services.
✅For Example:
Hello Sourabh,
We hope you enjoyed your stay and want you to share your experience for the same.
Your feedback matter to us. Click Here: www.abchotel.in/feedback
- Promotional Message for Remarketing
A visitor is always a potential customer if they find everything good about your place. Keep on updating them with new offers and discounts to force them to revisit your place again. Customer who has experienced your place will always be excited to visit again or tell their loved ones to visit.
✅For Example:
Hello Sourabh,
We have an event in our hotel today and would love it if you could join us.
Book your table absolutely for free: www.abchotel.in/bookings
- Personalize Message:-
Do not forget to introduce yourself to all the readers to whom you are willing to send a message. Always add your name whether it is the start or end, this helps the reader to relate with you and the chances of the customer’s revisit increase.
✅For Example:
Hello Sourabh,
We hope you liked our taste and service and would definitely like you to visit again.
Regards Abc Hotels
SMS service will help your hospitality business to grow and provide every possible update to the customer. You can also integrate the SMS with your CRM to generate automated Bills, Invoices and Reminders. To know more about how SMS service can help your business grow, reach out to our experts at 👉WebXion and get all the details.
