How SMS Marketing is helpful for Travel Agencies?
The travel business has become very competitive today and to create a different approach in the market, competitors are giving comfortable, affordable and every possible support to grow their customer base. SMS service also plays a vital role for many travel businesses that are willing to provide the best deals and customer support.
Although, travel companies have the most repeat customer as compared to any other chain of business. Once a company build their trust in terms of support and affordability then the customer gets stuck with a single travel agent itself. In case, if they get better deals with others still a customer thinks twice about changing their travel agent because of trust and good relations. To maintain the old clients, travel agencies have to come up with every possible offer and share it with them.
Here, SMS marketing comes into the picture as they can share new offers with their entire customers within minutes. No matter whether the numbers you have are in thousands or lacs. A single click can update everyone about anything you want to share with them.
Take a look Over Some More Ways in Which Travel Agencies Can Make Use of SMS Marketing:
- New Offer Updates
Keep sending a customized package of different destinations to your customers and prospect leads. Add a link to your website, where they can explore more options. People like to get messages from tours and travel companies, which makes the conversion rate in this business very high.
Examples:
Hello [Add Name],
Get your family ready for some chilling waves in Goa for 3 days and 4 nights in beach facing stay with a complimentary breakfast.
Booking is started!
Visit – www.abctours.com/offers | Call Us @ +9154784****
- Share Booking Confirmations and Updates
SMS marketing can be used here for sending booking confirmations to the customers and giving them alerts time-to-time. We can also send them a link which contains travel regulations to make their journey easier. Suppose a family has booked a package of multiple locations then if we can send them updates about their next hotel bookings, trains, food etc. then their journey will be very easy, and the family will have track of everything.
Here are Some Examples:
- Booking Confirmation:
Hello [Add name]
Your booking for a circular trip to Rajasthan has been confirmed and here are the details for your upcoming Journey.
Tap here: www.abctours.com/bookings - Updates:
A. Hello [Add name]
Hope you are enjoying your trip.
This is a reminder that you have a train from Jaipur tomorrow at 9:00 PM
We wish you a Happy Journey ahead.
B. Hello [Add Name]
Once you reach the airport – Call +9148594*****, he will be your local tour guide and point of contact in case of emergency. Hope you have a safe and happy journey
- Handling Crises
When a person or a family has booked a travel package then it is the agency’s responsibility to keep track of everything and make sure that their trip is going smoothly. In case of any crises, the best way to approach people is through SMS. Be it a natural disaster or political, an agency needs to make sure that the people are safe.
Examples:
Hello Nirmal,
The roads are close to Ladakh, so we suggest you stay where you are till, we find a solution.
Stay Safe
- Popular Places to Explore
As an agency, you can add this perk to get more customers that you keep updating about the popular places to explore in the city through SMS. Share the worthy places to explore with the customers to make their trip more fascinating.
Examples:
Hi Sourabh,
Hope you reached safely,
Click this link to see the different attractions of this city that are a must to explore www.abctours.com
- Share the feedback form
Share the feedback form attached with the SMS template in the form of a short URL and request your recent customers to fill that and if possible, attach your google my business location along with that form to grow your google location page either.
Examples:
Hello,
We hope you enjoyed the trip
Please give your minute to this feedback form and tell us how was your experience and other suggestions. Click Here: www.abctours.com/feedback
- Share VISA Updates and Approval
Keep sharing the active updates with the people who have applied for visas or passports through SMS and let them know the tentative dates.
Examples:
Hello Customer,
Your VISA approval is under process, and we expect that you will get that within the next week.
There are many more different ways to utilize SMS marketing in the travel business. A company can simply integrate SMS sending with CRM and ERP system to automatically send email without logging-in to panel. Want to learn more about Bulk SMS service then pick up your phone and dial this number +9186572-15533 to reach WebXion’s dedicated team.
