WebXion (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, products, and services—including CPaaS Solutions, Digital Marketing Services, Web Development, Hosting, and AI Automation Services.

By accessing or using our website or services, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal details you provide voluntarily, including:

• Name
• Email Address
• Phone Number
• Company Name
• Billing and Payment Information
• WhatsApp Number (if used for communication)

Any information shared through contact forms, chatbots, or support requests

1.2 Technical Information

We may collect:

• IP Address
• Browser type and device type
• Operating system
• Pages visited, time spent, and usage analytics
• Cookies and tracking data

1.3 Service-Specific Data

For CPaaS services (SMS, Voice, WhatsApp API, OBD, Missed Call, RCS), we may collect:

• Sender IDs
• Message templates
• Delivery reports
• Campaign performance analytics
• WhatsApp Business API configuration details

We do not access or store personal message content unless required for service provisioning, troubleshooting, or regulatory compliance.

2. How We Use Your Information

We use collected information to:

• Provide and manage our IT, CPaaS, and Digital Marketing services
• Process orders, payments, and subscriptions
• Respond to inquiries and provide support
• Improve website performance and user experience
• Send service updates, alerts, or notifications
• Verify identity and prevent fraud
• Comply with DLT, TRAI, and other regulatory guidelines
• Deliver marketing communications (only with consent)

3. How We Share Your Information

We may share information only in the following cases:

3.1 With Trusted Service Partners

Such as:

• SMS Gateways & Telecom Operators
• WhatsApp Business API Providers
• Cloud Hosting Providers
• Payment Gateways
• Support and CRM platforms

These partners are obligated to maintain confidentiality and data security.

3.2 Regulatory or Legal Compliance

We may disclose information to:

• TRAI
• DLT platforms
• Government authorities
• Legal entities, if required by law or for dispute resolution

3.3 Business Transfers

If WebXion merges or restructures, customer data may be transferred securely as part of business continuity.

3.4 SMS Received via Sender ID : WEBXIO / WEBXON

• For web-visitors sharing contact details viaRequest A Quote Form in Contact Us Page or via Email or via calling at WEBXION office number (08657215533) may receive SMS from WEBXION regarding information about product or service details, Service Status updates, price change and offers.
• The SMS content may be of the Information / Promotional / Transactional/ Greetings or of any other form.
• WEBXION has all rights reserved and at any point of time the SMS subscription can be terminated with the best interestof the company.
• If the customer changes the registered mobile numbers then it is his duty and obligation to inform us for the change, till such time SMS will be sent to the given registered number only.
• If the registered customer wishes to terminate the SMS service from WEBXION , he/she will need to raise a request for terminating the service via an email to support[@]webxion.com
• On clicking on SEND EMAIL via REQUEST A QUOTE Form or directly to our official email id’s sender by default agree to receive SMS / Email / Voice Call alerts from us. Hence any complain registred in TRAI for SMS / Voice Call send during above period should be considered as void.

We never sell personal data to third parties.

4. Data Security

We use industry-standard security practices to protect information:

• SSL encryption
• Secure server hosting
• Access control and authentication
• Regular system audits
• Encrypted data handling for CPaaS operations

However, no method of data transmission over the internet is 100% secure.

5. Data Retention

We retain customer and service-related data only as long as required for:

• Service delivery
• Legal obligations
• Accounting and auditing
• Customer support
• Regulatory compliance (e.g., DLT, TRAI retention rules)

After this period, data is securely deleted or anonymized.

6. Your Rights

You have the right to:

• Access your data
• Update or correct information
• Request deletion of your data
• Withdraw marketing consent
• Request a copy of stored data
• Raise concerns regarding data processing

To exercise these rights, contact us at [Insert Email].

7. Cookies Policy

Our website uses cookies to:

• Improve site performance
• Analyze traffic and user behavior
• Personalize content
• Remember user preferences

You can disable cookies in your browser settings, but some features may not work as intended.

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices.
Please review their respective privacy policies before sharing any information.

9. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect personal data from minors.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Revised versions will be posted with an updated date.
Continued use of our services means you accept the updated terms.

11. Contact Information

For questions or privacy-related concerns, contact:

Email: [email protected]
Website: www.webxion.com